DECOMOMO Products 101
Thank you for using DECOMOMO storage baskets for your organizational needs!
Your baskets will arrive in a folded state to minimize the amount of packaging during the shipping process. This may result in needing to give the baskets some time to allow it to regain its proper shape.
Below are some tips we recommend you do when you receive your products to help speed up the process.
and Care Tip
Q1: How do I place an order?
You can place an order via any of the following methods: EcomSolid is pleased to offer fast and secure online ordering. Simply search for your product and click add to cart. Create an eCommerce login to save your information for future purchases, or checkout as a guest.
Q2: What information do I need to provide to make an order?
- Your shipping, order information & billing address.
- Phone number & email address for order confirmation and invoice.
- Payment method – please provide a credit card number to complete your order.
Q3: Should I expect delays when ordering?
With the help of extensive contingency planning, our supply operations have recovered well. At the moment we can deliver all products within the communicated lead times.
Q4: What are your shipping & handling charges?
Our handling charge is a flat $20 charge. Shipping charges vary based on your location and the products you have purchased. For an accurate estimate of shipping charges please proceed through the checkout process, entering in your items and address.
Q1: When will my order ship?
All in-stock orders received by 12pm Monday to Thursday will be shipped out the
same day. Orders received after 12pm Monday to Wednesday, will be shipped out the following day. Orders received after 12pm on Thursday, will be shipped out on Monday.
Q2: Can I inspect the goods before receiving them?
Q3: Why hasn’t my shipment arrived?
Many reasons can cause shipments delay such as traffic or bad weather. Check the status of your shipment using your email address and order number on our tracking page or directly with FedEx using the FedEx tracking number provided on your invoice. EcomSolid does not have access to more detailed information.
Q4: Which countries do you ship to?
We ship directly to customers within America. If you are located outside America you may purchase our products through one of our international distributors. If your country is not listed in our distributor list, please contact us, as we may be able to ship directly to your destination.
Q1: Baskets not standing up properly
The baskets will be in a folded or collapsed state upon arrival. Because of how the baskets are packaged and shipped, the shape of the baskets may appear flattened when unfolded.
To help regain its shape, we recommend filling up the bins with pillows, sheets, or any other items to help expand them. Leave it filled for a few days, and the baskets will regain its upright shape.
Q2: There are creases on my bins. What can I do?
Q3: Can the baskets go into the washing machine?
Short answer is no. Most of our bins contain a MDF board, which will become damaged if wet. We recommend spot cleaning with a damp cloth. Leather handles and tags may also become damaged when wet.
Q4: How can I clean my baskets?
With fabric exteriors, you can use a steam iron in low-heat setting, or spot clean with wet cloth. For the interior polyester lining, we recommend spot cleaning only with a wet cloth, and mild hand wash soap if necessary.
For cotton rope baskets, we recommend hand washing with cold water, and mild soap if necessary.
For hard-sided baskets, we recommend spot cleaning with damp cloth only.
For Water-Resistant baskets, we recommend spot cleaning the exterior only. For the PE-coated interior, we recommend wiping with a wet cloth.
For Jute-Cotton blend, hand wash only in cool water, and with mild soap only.
Q5: How can I dry my baskets?
We only recommend hang drying the baskets as to not cause any structural damage.
Q6: Are the baskets safe to put pets in?
We have received many photos of product users placing their pets into the bins. Although we find the pictures absolutely adorable, and even our dog Momo enjoys sitting in the baskets, we do not suggest placing pets into the baskets as they were not design for that purpose. This may risk damaging the structure and integrity of the baskets.
Q1: What is your refund policy?
We guarantee that at the time of shipment that your product is free from defects in materials and workmanship, and that it will meet the specific requirements detailed on the lot-specific datasheet provided with the product. Should you have a technical issue with a product, please contact our technical support services.
Q2: Can I return the product?
Q3: I ordered the wrong product. What should I do?
We will consider taking the product back, subject to a 25% restocking fee on the items plus any shipping & handling charges. The customer is responsible for shipping charges to and from us for both the returned product and the new replacement product.
Q4: My product was damaged upon arrival. What should I do?
Malfunction and/or breakage/damage resulting from any external factors after delivery of product is covered under our terms of warranty. Please notify us within 24 hours of receiving the goods. After this period or if the product was not stored as directed on the datasheet, we are unable to honor a warranty claim.
Easy Steps To Remove Creases
1. Shipping Creases
Your DECOMOMO Baskets may have creases when first opened due to the shipping.
2. Steam Iron at low heat
Steam iron at low heat to remove the creases.
3.OR, Fill the baskets
Stuff the baskets with pillows and blankets for a few days to remove creases.
Ready To Get Organized?