Shipping & Returns Policy
FREE SHIPPING CAD$69+
We’re happy to offer FREE STANDARD SHIPPING over CAD$69 purchase Canada-wide (Except to the Territories).
- All shipments are shipped via FedEx, UPS or Canada Post within 2 business days of receiving the order.
- To track your shipment, visit carrier website UPS (https://www.ups.com/ca) / FedEx (https://www.fedex.com) / Canada Post (https://www.canadapost.ca/).
| Service | Shipping Charges |
Standard (3-9 business days)
| Free Shipping on all orders over CAD$69 $12.99 Flat rate on all orders under CAD$69 |
Express (Ontario and Quebec Only) (1-3 business days)
| $19.99 flat rate on all orders over CAD$69 $25.99 flat rate on all orders under CAD$69 |
FOR CUSTOMERS FROM U.S.
We’re happy to offer FREE STANDARD SHIPPING over USD $69 purchase delivery to U.S. (Exceptions Apply). Please note that you will be charged in USD.
Free Standard Shipping does not apply to the following Areas of the US: Hawaii, Puerto Rico, Alaska, US Virgin Islands and Guam.
| Service | Shipping Charges |
Standard (5-14 business days)
| Free Shipping on all orders over USD$69 $13 Flat rate on orders between $37-$69 $17 Flat rate on all orders under $37 |
Express (4-7 business days)
| $21 Flat rate on all orders over USD$69 $21 Flat rate on orders between $37-$69 $28 Flat rate on orders under $37 |
CANCELLATIONS
Cancellation can be accepted before the shipment of the order. If you have any inquiry, please reach out to us and we're happy to assist you.
RETURN AND REFUND POLICY
Damages and Issues with Order: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it right away.
Return Policy: We aim to provide our customers with the best shopping experience. If you're not fully happy with our products, you can return products for a refund, provided it is unused, undamaged, and in it's original packaging.
All of our products carry a free 30-day return policy from the date of purchase considering the item is in a original condition.
Return Process: Refunds will be returned to the original form of payment. For exchanges, please return your product for a refund and place a new order on decomomo.com for the correct item.
To start the process, please contact our DECOMOMO customer service team at contact@decomomo.com with the below information for us to best assist you:
- Your name
- Order Number
- Products you wish to return
- Proof of purchase
- Brief reason of return
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refund: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not within 72 hours of receiving. If approved, you’ll be automatically refunded on your original payment method. Please consider that it can take some time for your bank or credit card company to process and post the refund.
If you are shipping an item over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.