FREQUENTLY ASKED QUESTIONS


Questions? We've got answers!

 

For information about shipping and returns, visit the shipping and returns page for more details here



ORDERING AND PAYMENT


What methods of payment do you accept?

We accept accept Visa, MasterCard, Paypal,  Debit cards. 

Will I receive a confirmation for my order?

An order confirmation will be sent to you once your order has been placed.

Can you tell me the availability of a specific item?

If an item is temporarily unavailable, please contact us at contact@decomomo.com to share your interest. We will contact you once all the items are back in stock and ready to be shipped.



DECOMOMO PRODUCTS


How do I care for my DECOMOMO products?

Our bins are delivered in a folded state. To help remove the creases, we suggest stuffing the bins with pillows, blankets, etc. to expand the shape of the bins. Our bins can also be lightly steamed or ironed on low heat. Gentle reminder that only the exterior of the bag can be safely ironed or steamed.

Please note that our items may consist of a chemical scent due to the production process. If experienced, air out the product(s) for 2-3 days to remove the scent. 

Are the product colours portrayed on the website accurate?

Our team works exceptionally hard to display product colours and textures accurately. However, relative inconsistencies may exist from one display monitor to another.

Is the handle logo on both sides of the storage bins?

Our pleather handles are on both sides of the storage bins with the logo on one end. 

Is it possible to purchase a single bin?
Right now at this moment, our bins can be purchased in packs of three or more. 



PARTNERSHIPS


Can I partner with you as an influencer?

We love sharing our product with like-minded Influencers. Please email us at contact@decomomo.com. 

Where can I direct my PR inquiry?

Thank you for thinking of DECOMOMO!  Please email us at contact@decomomo.com. 



OTHER INQURIES


Can I place a wholesale order?

If you'd like place a wholesale order, please send an email inquiry to contact@decomomo.com. Once we hear from you, a member of our team will get in touch soon to help finalize the details.



CUSTOMER SERVICE 


How do I contact customer service?

We'd love to hear from you. You can email us at contact@decomomo.com.